Termes de service

 Shipping Policy

1. When Will My Order Ship?

   Receiving Time = Processing Time + Shipping Time

   Processing: Usually 1-2 days.

    Before we ship your order, we have to prepare your products, do strict  quality-control tests and carefully package the items. The time it  takes to prepare your items for shipping is separate from the delivery  time. 

  Once shipped, your order will  arrive within 3 to 7 business days for France.Other countries can take up to 28 business  days.

2. Will I Have To Pay International Taxes And Duties?

   There always no extra customs duty. But the recipient will be fully  responsible for the charges if there is any. 

3. Do You Ship To PO BOX(APO/FPO/DPO)Address?

  We do not support this kind of service.

   So please provide us with the most up-to-date, accurate and detailed  shipping information with your phone number for the shipping. Your  cooperation will be much appreciated. All parcels will be held for  picking up if cannot be signed or delivered. If an item is returned  because it was not deliverable due to an incorrect address, customer  will have to be responsible for both the shipping and return charges.

4. Tracking

   The tracking of your parcel is online traceable if available. After your order is  shipped out, a confirmation email with online tracking number and link  will be sent to you if applicable. The tracking number will be valid for your check  within 48 hours after you receive the email. During Holiday Season,  Orders with Standard Shipping will not be traceable when the parcels  arrive in the United States. It is because USPS website  will no longer update the information about 
shipping package.

5. Wrong Or Faulty Item I Received. 

If  you check that there is a fault with an item or wrong item you have  received, please let us know straight away through our team. Please  include as many details including the photos /Videos as possible about the order  and the problem with the items and we will find a decent way to solve  this for you.

6. Missing Any Items In My Order.

As  different arrivals of the items, sometimes we don't send all items  you've ordered at the same time, so some of your items will be arriving  separately. There is an email saying if your items sent separately. So  first check your email box and if there are any doubts, please feel easy  to contact us. 



Our policy lasts 14 days  after signing. If 14 days have gone by since you received your  purchase, unfortunately, we can’t offer you a refund or exchange.

Kikoo guarantees total customer satisfaction with the items you purchase from our website.

In order to return an item customer is responsible for shipping back to us.

If you have received your item(s) defective or incorrect: 

-Take a picture/video of the defective/incorrect item(s) showing the issue.
- Email us  at order@gorilla2.eburnyphone.com

*Further instructions will be given through email. 

If you have received your item and would like a refund or exchange: 

-Email us at order@gorilla2.eburnyphone.com 

*Further instructions will be given through email 

Note: Customers  will only be charged once for shipping costs (this includes returns);  No-restocking to be charged to the consumers for the return of the  product. 

-You will be refunded for the merchandise total paid. 
-Please  be aware that the product must come in its original packaging and must  be returned in the original condition that it was received, unused. We  reserve the right to decline any item that comes back to us used.

-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at order@gorilla2.eburnyphone.com 

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Coupon Codes 

-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase 

-Coupon codes cannot be applied to previous purchases


 Privacy Policy




When  you purchase something from our store, as part of the buying and  selling process, we collect the personal information you give us such as  your name, address and email address.
When you browse our store, we  also automatically receive your computer’s internet protocol (IP)  address in order to provide us with information that helps us learn  about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.


How do you get my consent?
When  you provide us with personal information to complete a transaction,  verify your credit card, place an order, arrange for a delivery or  return a purchase, we imply that you consent to our collecting it and  using it for that specific reason only.
If we ask for your personal  information for a secondary reason, like marketing, we will either ask  you directly for your expressed consent or provide you with an  opportunity to say no.

How do I withdraw my consent?
If after  you opt-in, you change your mind, you may withdraw your consent for us  to contact you, for the continued collection, use or disclosure of your  information, at any time, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Servers

Our  store is hosted onionos.com
 They provide us with the online  e-commerce platform that allows us to sell our products and services to  you.
Your data is stored through ionos’s data storage, databases,  and the general ionos application. They store your data on a secure  server behind a firewall.

All direct payment gateways adhere to the standards set by  PCI-DSS as managed by the PCI Security Standards Council, which is a  joint effort of brands like Visa, MasterCard, American Express and  Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In  general, the third-party providers used by us will only collect, use  and disclose your information to the extent necessary to allow them to  perform the services they provide to us.
However, certain third-party  service providers, such as payment gateways and other payment  transaction processors, have their own privacy policies in respect to  the information we are required to provide to them for your  purchase-related transactions.
For these providers, we recommend that  you read their privacy policies so you can understand the manner in  which your personal information will be handled by these providers.
In  particular, remember that certain providers may be located in or have  facilities that are located in a different jurisdiction than either you  or us. So if you elect to proceed with a transaction that involves the  services of a third-party service provider, then your information may  become subject to the laws of the jurisdiction(s) in which that service  provider or its facilities are located.
As an example, if you are  located in Canada and your transaction is processed by a payment gateway  located in the United States, then your personal information used in  completing that transaction may be subject to disclosure under United  States legislation, including the Patriot Act.
Once you leave our  store’s website or are redirected to a third-party website or  application, you are no longer governed by this Privacy Policy or our  website’s Terms of Service.

By using our website, you (the  visitor) agree to allow third parties to process your IP address, in  order to determine your location for the purpose of currency conversion.  You also agree to have that currency stored in a session cookie in your  browser (a temporary cookie which gets automatically removed when you  close your browser). We do this in order for the selected currency to  remain selected and consistent when browsing our website so that the  prices can convert to your (the visitor) local currency.

When  you click on links on our store, they may direct you away from our  site. We are not responsible for the privacy practices of other sites  and encourage you to read their privacy statements.


To  protect your personal information, we take reasonable precautions and  follow industry best practices to make sure it is not inappropriately  lost, misused, accessed, disclosed, altered or destroyed.
If you  provide us with your credit card information, the information is  encrypted using secure socket layer technology (SSL) and stored with a  AES encryption. Although no method of transmission over the Internet  or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry  standards.


By  using this site, you represent that you are at least the age of  majority in your state or province of residence, or that you are the age  of majority in your state or province of residence and you have given  us your consent to allow any of your minor dependents to use this site.


We  reserve the right to modify this privacy policy at any time, so please  review it frequently. Changes and clarifications will take effect  immediately upon their posting on the website. If we make material  changes to this policy, we will notify you here that it has been  updated, so that you are aware of what information we collect, how we  use it, and under what circumstances, if any, we use and/or disclose it.
If  our store is acquired or merged with another company, your information  may be transferred to the new owners so that we may continue to sell  products to you.


If you  would like to: access, correct, amend or delete any personal information  we have about you, register a complaint, or simply want more  information contact our Privacy Compliance Officer at